Your performance is important to us, and we're always interested in hearing your comments. A few promoters have mentioned to us that, although the confirmation e-mail following a purchase reaches the recipient, some of their customers do not receive the second e-mail containing the tickets associated with that purchase.

No problem! The team looked into the situation, researched and discussed it with other professionals to identify the best possible solution. It was unanimously agreed that merging the two e-mails - the one confirming the purchase and the one containing the tickets - into a single one could regularize the situation.

We went back to the drawing board to design, analyze, develop and test our new process, which includes tickets in the confirmation e-mail. Our tests were positive, so we installed the process at a few promoters who were more aware of the phenomenon.

Wow! We're delighted to see that it's also been a success for those clients who agreed to adopt it first. Now it's your turn to benefit. There's just one condition you'll need to meet to consider this approach: use e-tickets.

So your e-mails containing tickets suffer the same fate and don't reach the recipients? Are you using e-tickets? Would you also like to switch to a single purchase confirmation email that includes your customers' tickets? Let us know and we'll be happy to roll out this new feature for you.

On your mark, get set, go!

The Ovation team