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I've had the opportunity to speak with several of you about the Update Log found in the Ovation system. The feedback I've gotten is that not many read it.
The reason is quite simple, the journal was a bit too technical and few really understood what was announced as updates. However, this is a thing of the past! Indeed, we have made an effort in the last few communications to make it easier to understand what each update allows you to do.
The text is a little longer, but much easier to understand.
So, if you want to be aware of everything that is improved on the platform, I invite you to give a little chance to the Update Log.
The big announcements will still have their newsletter, but the small changes will be presented by the newspaper.
For example, did you know that you can now purchase multiple gift cards of different amounts in one transaction? This is the kind of information that the newspaper will be able to give you as these improvements are pushed online.
So, to become the reference among your colleagues, the one who gives little tips to others, stay tuned. After all, what could be more "in" than knowing a lot of little things that others don't know?
Thanks and talk to you soon,
Customer Experience Manager