* This article has been translated with a translation tool.
In order to offer more security to your customers, a few months ago we deployed an update that replaces the tickets during the reprinting process. Each time you send a ticket to print, the ticket number and barcode are replaced.
This way, a customer who misplaces his or her tickets, has an accident that renders them unusable, or in any other situation that requires a reprint, will ensure that he or she is the only one allowed in on the night of the performance.
That being said, more security comes with a little more constraint. Here are a few things to keep in mind.
1. Avoid unnecessary reprints
-> Start by making sure that your customer has checked his spam and give him back the date he sent his tickets if necessary
2. Inform your customers
-> Mention to them that only the last tickets will work during the reprinting process. You will avoid them any bad surprises.
3. Communicate with your team
-> Make sure that everyone knows about this new reality and ask them to report any problems quickly.
4. Plan ahead
-> Plan to have enough employees to deal with the situation, especially after massive reprints (for companies, for example).
If you follow these tips and tricks, you should have no problems on performance nights. Remember, it takes a little extra care, but it's for the good of your clients. As always, if you have any questions, don't hesitate to contact us.
Now it's your turn!