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Hello,
On behalf of the entire Ovation team, I'd like to start by wishing you a very happy 2025. May it be a year of success, health and excellence, both personally and as an organisation.
I'm starting this year with a clarification about our schedule. Many people think that we close at 4.30pm every day. I'd like to make it clear that only our web customer service closes at 4.30pm, allowing us to handle the last calls by 5pm. Officially, Ovation is open Monday to Friday from 8am to 5pm to assist you.
This confusion was caused by our telephone message. We have therefore amended it by moving the closing time to 4.30pm in the section specifically for web customers, with more information on call returns.
Please note that for you, the service is available at the times mentioned above, as well as evenings and weekends for any emergency. In these cases where you need a quick return, we invite you to call our support number, which is specially reserved for you.
For less urgent situations, you can also write to us at our support email address or contact the person directly at their email address or extension number.
We're here to help, whenever you need us.
Thanks and talk to you soon,
Jonathan Roy
Customer Experience Manager
