{"id":3901,"date":"2022-11-23T13:18:59","date_gmt":"2022-11-23T18:18:59","guid":{"rendered":"https:\/\/groupeovation.wpengine.com\/?p=3901"},"modified":"2023-05-17T12:03:54","modified_gmt":"2023-05-17T17:03:54","slug":"lost-tickets-replaced-tickets","status":"publish","type":"post","link":"https:\/\/groupe.ovation.ca\/en\/billets-perdus-billets-remplaces\/","title":{"rendered":"Lost tickets, replaced tickets"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"3901\" class=\"elementor elementor-3901\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7b9b6e27 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7b9b6e27\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-65d6782d\" data-id=\"65d6782d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-30cf7559 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"30cf7559\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-3660ddce\" data-id=\"3660ddce\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-17d5d734 elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"17d5d734\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"400\" height=\"600\" src=\"https:\/\/groupe.ovation.ca\/wp-content\/uploads\/2022\/11\/a73cc223-4ccd-060e-9319-af303fde8213.png\" class=\"attachment-large size-large wp-image-3907\" alt=\"\" srcset=\"https:\/\/groupe.ovation.ca\/wp-content\/uploads\/2022\/11\/a73cc223-4ccd-060e-9319-af303fde8213.png 400w, https:\/\/groupe.ovation.ca\/wp-content\/uploads\/2022\/11\/a73cc223-4ccd-060e-9319-af303fde8213-200x300.png 200w, https:\/\/groupe.ovation.ca\/wp-content\/uploads\/2022\/11\/a73cc223-4ccd-060e-9319-af303fde8213-8x12.png 8w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ef1025e elementor-widget elementor-widget-text-editor\" data-id=\"ef1025e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>* This article has been translated with a translation tool.\u00a0<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6b0160f1 elementor-widget elementor-widget-text-editor\" data-id=\"6b0160f1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In order to offer more security to your customers, a few months ago we deployed an update that replaces the tickets during the reprinting process. Each time you send a ticket to print, the ticket number and barcode are replaced.\u00a0<\/p><p>This way, a customer who misplaces his or her tickets, has an accident that renders them unusable, or in any other situation that requires a reprint, will ensure that he or she is the only one allowed in on the night of the performance.<\/p><p>That being said, more security comes with a little more constraint. Here are a few things to keep in mind.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-205277dd\" data-id=\"205277dd\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8011bf5 elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"8011bf5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"400\" height=\"600\" src=\"https:\/\/groupe.ovation.ca\/wp-content\/uploads\/2022\/11\/a73cc223-4ccd-060e-9319-af303fde8213.png\" class=\"attachment-large size-large wp-image-3907\" alt=\"\" srcset=\"https:\/\/groupe.ovation.ca\/wp-content\/uploads\/2022\/11\/a73cc223-4ccd-060e-9319-af303fde8213.png 400w, https:\/\/groupe.ovation.ca\/wp-content\/uploads\/2022\/11\/a73cc223-4ccd-060e-9319-af303fde8213-200x300.png 200w, https:\/\/groupe.ovation.ca\/wp-content\/uploads\/2022\/11\/a73cc223-4ccd-060e-9319-af303fde8213-8x12.png 8w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-366600d4 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"366600d4\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3ab21381\" data-id=\"3ab21381\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-16b03569 elementor-widget elementor-widget-text-editor\" data-id=\"16b03569\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h3>1. Avoid unnecessary reprints<\/h3>\n<p>-&gt; Start by making sure that your customer has checked his spam and give him back the date he sent his tickets if necessary<\/p>\n<h3>2. Inform your customers<\/h3>\n<p>-&gt; Mention to them that only the last tickets will work during the reprinting process. You will avoid them any bad surprises.<\/p>\n<h3>3. Communicate with your team<\/h3>\n<p>-&gt; Make sure that everyone knows about this new reality and ask them to report any problems quickly.<\/p>\n<h3>4. Plan ahead<\/h3>\n<p>-&gt; Plan to have enough employees to deal with the situation, especially after massive reprints (for companies, for example).<\/p>\n<p>If you follow these tips and tricks, you should have no problems on performance nights. Remember, it takes a little extra care, but it's for the good of your clients. As always, if you have any questions, don't hesitate to contact us.<\/p>\n<p>Now it's your turn!<\/p>\n<p><strong><img decoding=\"async\" class=\"alignnone wp-image-2610\" src=\"http:\/\/groupeovation.wpengine.com\/wp-content\/uploads\/2022\/07\/f4bdb61b-467e-d6b5-d9bf-517e6ec13897.png\" alt=\"\" width=\"67\" height=\"80\"><\/strong><\/p>\n<p><strong>Ren\u00e9 Royer<\/strong><br><em>Programmeur senior<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>In order to offer more security to your customers, a few months ago we deployed an update that replaces the tickets when reprinting. Indeed, each time you send a ticket to print, the ticket number and its barcode are replaced...<\/p>","protected":false},"author":1,"featured_media":3907,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[11],"tags":[],"class_list":["post-3901","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-le-conseil-du-pro"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Billets perdus, billets remplac\u00e9s | Ovation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/groupe.ovation.ca\/en\/lost-tickets-replaced-tickets\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Billets perdus, billets remplac\u00e9s | Ovation\" \/>\n<meta property=\"og:description\" content=\"Afin d\u2019offrir plus de s\u00e9curit\u00e9 \u00e0 vos clients, nous avons d\u00e9ploy\u00e9, il y a quelques mois de cela, une mise \u00e0 jour qui remplace les billets lors de la r\u00e9impression. 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