{"id":203,"date":"2021-06-25T11:00:11","date_gmt":"2021-06-25T16:00:11","guid":{"rendered":"https:\/\/groupeovation.wpengine.com\/?p=203"},"modified":"2023-01-06T11:34:57","modified_gmt":"2023-01-06T16:34:57","slug":"the-makeover","status":"publish","type":"post","link":"https:\/\/groupe.ovation.ca\/en\/du-nouveau-chez-ovation\/","title":{"rendered":"The \u201cmakeover\u201d (Ovation improvements)"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"203\" class=\"elementor elementor-203\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1f81dc0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"1f81dc0\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-dc7a4f1\" data-id=\"dc7a4f1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-f440a26 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"f440a26\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-b4df5b3\" data-id=\"b4df5b3\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5d0fc9e elementor-hidden-desktop elementor-hidden-tablet elementor-widget elementor-widget-image\" data-id=\"5d0fc9e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"400\" height=\"600\" src=\"https:\/\/groupe.ovation.ca\/wp-content\/uploads\/2021\/12\/Nouveau-chez-Ovation.png\" class=\"attachment-large size-large wp-image-1140\" alt=\"\" srcset=\"https:\/\/groupe.ovation.ca\/wp-content\/uploads\/2021\/12\/Nouveau-chez-Ovation.png 400w, https:\/\/groupe.ovation.ca\/wp-content\/uploads\/2021\/12\/Nouveau-chez-Ovation-200x300.png 200w, https:\/\/groupe.ovation.ca\/wp-content\/uploads\/2021\/12\/Nouveau-chez-Ovation-8x12.png 8w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e99923 elementor-widget elementor-widget-text-editor\" data-id=\"2e99923\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>* This article has been translated with a translation tool.<\/strong><\/p><p>My name is Jonathan Roy and I recently joined the <em>Ovation<\/em> team as a Customer Experience Specialist. However, this announcement isn&rsquo;t about the new guy, it&rsquo;s about what&rsquo;s changed in the last few weeks and what&rsquo;s going to change in the weeks to come.<\/p><p>First of all, I want to talk to you about communication. In the future, I will be the gateway for your development requests, support requests or any other questions you may have. In this spirit, I have inherited Ren\u00e9&rsquo;s position, 227. I will redistribute the requests so that the rest of the team can focus on development. This will also allow you to have a single point of contact, which should facilitate follow-ups.<\/p><p>Next, we will create training videos. This will allow you to learn at your own pace or to deepen your knowledge if you are already a pro on the platform.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1ddc7a4 elementor-widget elementor-widget-text-editor\" data-id=\"1ddc7a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<style>.elementor-element-1ddc7a4{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-8aa54d9\" data-id=\"8aa54d9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0854018 elementor-hidden-mobile elementor-widget elementor-widget-image\" data-id=\"0854018\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"400\" height=\"600\" src=\"https:\/\/groupe.ovation.ca\/wp-content\/uploads\/2021\/12\/Nouveau-chez-Ovation.png\" class=\"attachment-large size-large wp-image-1140\" alt=\"\" srcset=\"https:\/\/groupe.ovation.ca\/wp-content\/uploads\/2021\/12\/Nouveau-chez-Ovation.png 400w, https:\/\/groupe.ovation.ca\/wp-content\/uploads\/2021\/12\/Nouveau-chez-Ovation-200x300.png 200w, https:\/\/groupe.ovation.ca\/wp-content\/uploads\/2021\/12\/Nouveau-chez-Ovation-8x12.png 8w\" sizes=\"(max-width: 400px) 100vw, 400px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-560a508 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"560a508\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-306e75d\" data-id=\"306e75d\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8dc21fd elementor-widget elementor-widget-text-editor\" data-id=\"8dc21fd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"padding--lv2\">We will also gradually release modules that have either been redesigned, or new modules. These 3.0 modules will progressively take the place of older ones, which will temporarily give a hybrid ticketing service. All the new modules will be developed in the cloud, so that at the end of the redesign, the entire ticketing system will be online. There are obviously several advantages to this which we can discuss later.<br \/>\u00a0<br \/>Finally, we're working on a series of projects that will change the way Ovation looks, both visually and in writing. We also want to create value-added content that we hope will inspire you and allow you to learn more about the tool.<br \/>\u00a0<br \/>You will see all of these changes emerge over the next few months and we will survey you to get your opinion on these different aspects.<br \/>\u00a0<br \/>Thanks and talk to you soon,<\/div><div class=\"padding--lv2\"><br \/><br \/><img decoding=\"async\" src=\"https:\/\/mcusercontent.com\/a7e8806e4de5026c2c0cb3e71\/images\/a58a125f-1d26-3b8c-e56e-44a72f2be135.png\" alt=\"a58a125f-1d26-3b8c-e56e-44a72f2be135.png\" width=\"45\" height=\"45\" \/> <br \/><strong>Jonathan Roy<\/strong> <br \/><em>Customer Experience Manager<\/em><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>My name is Jonathan Roy and I recently joined the Ovation team as a Customer Experience Specialist. However, this announcement isn't about the new guy, it's about what's changed in the last few weeks and what's going to change in the weeks to come...<\/p>","protected":false},"author":1,"featured_media":1140,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[10],"tags":[],"class_list":["post-203","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-la-metamorphose"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Du nouveau chez Ovation | Ovation<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/groupe.ovation.ca\/en\/the-makeover\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Du nouveau chez Ovation | Ovation\" \/>\n<meta property=\"og:description\" content=\"Je me nomme Jonathan Roy et j\u2019ai r\u00e9cemment joint l\u2019\u00e9quipe d\u2019Ovation en tant que sp\u00e9cialiste de l\u2019exp\u00e9rience client. 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